How do I buy a ticket?
Choose an event and date, pick your seats on the seating plan and continue to checkout. After payment, your tickets arrive by email.
Do I need an account?
Yes. You sign in with a one-time code we email you, or with your Google account. No password to remember.
How long are my selected seats held?
15 minutes. If you do not pay within that time, the seats are released and you can select them again.
How can I pay?
By Visa or Mastercard, Apple Pay or Google Pay. Payments go through the secure Stripe payment gateway.
Where do I find my ticket?
We email your tickets as PDFs right after payment. You can also find them in My tickets once you sign in.
My ticket did not arrive. What should I do?
Check your spam folder and My tickets. If the ticket is still missing after a few minutes, email us with your order number.
Do I need to print my ticket?
No. Showing the QR code on your phone at the entrance is enough. A printed ticket works too.
Can I return or exchange my ticket?
Purchased tickets cannot be returned or exchanged. We refund tickets when an event is cancelled, postponed or substantially changed. See the Refunds and Complaints page for details.
What if the event is cancelled?
We will let you know by email and refund the ticket price to the card you paid with. You do not need to ask for it.
I organize events. Can I sell tickets with you?
Yes. Fill in the form on the Add an event page and we will get back to you.
How do I delete my account?
Sign in, open My profile and choose to delete your account. Data we must keep by law, such as tax documents, is deleted once the legal retention period ends.
